Refund & Cancellation Policy
How to cancel, when it takes effect and how refunds are handled.
Last updated: 16 August 2026
Policy status
Traidilon is currently in beta. These policies are provided to explain how the current service operates and may be updated as Traidilon's legal entity, services and operations are finalized. Certain legal and business details may currently be pending confirmation. The policies should not be considered legal advice.
How to cancel
Open Billing in your account and cancel your subscription through the customer portal. You can also email our billing contact (email address being finalized) and we will cancel it for you.
When cancellation takes effect
Cancellation stops the next renewal. Your paid features stay active until the end of the billing period you already paid for, after which your account moves to the Free plan. Your history, alerts and watchlists remain in your account, subject to Free plan limits.
Refunds
We do not automatically refund unused time on a billing period, but we review refund requests individually and in good faith — for example where the service was materially unavailable, where you were charged twice, or where you cancelled but were billed again by mistake.
EU/EEA and UK consumer withdrawal rights
If you are a consumer in the EU, EEA or UK you normally have 14 days to withdraw from a distance contract. Because Traidilon is a digital service supplied immediately, you are asked to agree that supply begins right away and to acknowledge that you then lose the withdrawal right once the service has been fully supplied. Where the service has only partly been supplied, you may be charged proportionally for what you used.
Statutory rights
Nothing in this policy limits mandatory consumer rights under the law of your country, including rights relating to services that are faulty or not as described.
Requesting a refund
Email our billing contact (email address being finalized) from the address on your account with your name, the charge date and a short explanation. We aim to reply as quickly as we can, and approved refunds are returned to the original payment method by Stripe.