Contact & Support

How to reach the Traidilon team.

Last updated: 16 August 2026

Policy status

Traidilon is currently in beta. These policies are provided to explain how the current service operates and may be updated as Traidilon's legal entity, services and operations are finalized. Certain legal and business details may currently be pending confirmation. The policies should not be considered legal advice.

Product support

Questions about analyses, uploads, watchlists and your account.

support@traidilon.com

Billing

Invoices, plan changes, cancellations and refund requests.

billing@traidilon.com

Privacy & data requests

Access, correction, export or deletion of your personal data.

privacy@traidilon.com

Security reports

Report a suspected vulnerability or a security concern.

security@traidilon.com

General enquiries

Anything else, including partnership and press questions.

info@traidilon.com

Postal address

Information being finalized — the operating entity and registered address will be published here once confirmed.

Response times

We aim to reply as quickly as we can during the beta. Traidilon cannot provide personal financial advice, and support cannot comment on whether a specific trade is a good idea.